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How weplay777 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process your Touch 'n Go eWallet, Boost, or GrabPay transactions, and keep your account secure.

Account data you controlLocal payment privacy — Touch 'n Go eWallet, Boost, GrabPayCookie & session transparencyYour right to access or deleteDirect contact path for data requests
weplay777 How weplay777 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data practices are built around four areas: what we store, how long we keep it, who can see it, and how we secure the connection between your device and our servers. Each area is described below so you know exactly where your information sits.

Account Security Your account is protected by password hashing and OTP verification on login. We do not expose your credentials to third parties, and session tokens expire after inactivity to reduce the risk of unauthorised access on shared devices.
Cookies and Session Data We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby you visit. You can clear cookies from your mobile browser settings at any time; doing so will log you out of your current session.
Data Retention We keep your account data for as long as your account is open and for the statutory period after closure required under applicable law. When the retention period ends, your records are deleted or anonymised — not archived indefinitely.
Third-Party Sharing We share transaction data only with the payment processors — Touch 'n Go eWallet, Boost, GrabPay — needed to complete your deposit or withdrawal. We do not sell your personal information to marketing companies or data brokers.
DATA REQUEST CONTACT

How to Reach Us About Your Privacy

If you want to access, correct, or remove your personal data, contact us directly through any of the channels below. We aim to respond to all data-related requests within a reasonable period. When you write in, quote the email address tied to your weplay777 account so we can locate your records without delay.

Live Chat Open the chat widget from any page on weplay777. State that your query is a data or privacy request and our team will route it to the right person.
Email Support Send your data request to our support address listed in the account help section. Include your registered email and the specific data action you are requesting.
Account Settings Some data corrections — display name, contact number — can be made directly inside your account settings without contacting support. Log in, go to Profile, and edit from there.

Common Questions About Your Privacy at weplay777

These are the questions we hear most often about how we handle personal data. If your question is not here, reach us via live chat and quote 'privacy request' so it goes to the right team.

We collect your name, email address, contact number and the payment identifiers linked to your wallet — such as your Touch 'n Go eWallet or GrabPay reference. We do not collect your bank PIN or full card numbers.

We store the transaction reference and amount to match the deposit to your account. Your wallet PIN and authentication codes stay inside the Touch 'n Go or Boost app — we never see or store them on our end.

Contact us via live chat or our support email, quote the email on your account, and ask for a data access request. We will compile your records and send them to your registered email within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. We will close the account and remove your identifiable data, retaining only what applicable law requires us to keep for a specified statutory period.

We use session cookies to maintain your login and analytics cookies to understand lobby usage. You can delete cookies from your mobile browser settings at any time, though this will end your active session.

Only the payment processors — Touch 'n Go eWallet, Boost, GrabPay — receive the transaction data needed to process your deposit or payout. We do not share your data with advertisers or third-party data companies.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.